Returns & Exchanges

At Loja Hesed Imaculada, we want you to be completely satisfied with your fashion choices. If your purchase isn't quite right, our flexible return and exchange policy ensures a seamless process within 30 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal or contact our customer service team with your order number and the items you wish to return.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached. Ensure the garments are unworn, unwashed, and in their original condition.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once our quality control team inspects the returned items, we will process your refund to the original payment method or ship your new exchange items within 5-7 business days.